A month ago I ordered some furniture on a buy one get one free offer. To my surprise only one was delivered. Sometimes its not the size of the problem to sort out but just having to pay attention to something that should have been so simple. Its bad enough that I had been waiting from 7am as they need a 5 hour window. Anyway I phoned the delivery people who then told me to return to my local branch where I paid for it. At the branch they were a bit flummoxed but tried to sort it. Thankfully it was early and not busy so the assistant made a few phone calls to try to resolve the issue. I need the furniture in a week’s time so can’t wait another month for delivery. I tell her this but aware that it is not her fault. Eventually she lets me know that I can leave the store while she continues to get to the bottom of this. I appreciate this as I have other stuff to be getting on with. I later receive a call saying there is nothing they can do I’ll have to come in and start the whole process again. No, that’s not what I want to hear. I decide to let it go and plan to go in tomorrow to re-order. Next she calls back to say that I don’t need to come in as they will reorder the items for me. Okay there is still a delay but I will get them. An hour later someone calls to ask me if I can be in for a delivery in two days time! Yes, definitely. I am so pleased. No need for the various back up plans I was brewing as it should be sorted by the end of this week. Surprisingly I get yet another call asking me if I am happy with the service! Well at the moment I am ecstatic but that assumes both items will be delivered on Thursday.